Thank you for shopping at Metall Semik SRO. We appreciate your business and want to ensure you have a smooth shopping experience. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must meet the following conditions:
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The item must be unused, unworn, and in the same condition as received.
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It must be in the original packaging with all tags, accessories, and manuals included.
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A proof of purchase or receipt is required.
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Certain items such as gift cards, perishable goods, personalized products, and clearance items may not be eligible for return.
To initiate a return, please contact our customer support team at [Insert Contact Email] with your order details.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 business days.
Non-Refundable Items:
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Shipping and handling fees are non-refundable.
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If the return is due to buyer’s remorse (e.g., changed mind, wrong item ordered), a restocking fee of 5% may apply.
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Items returned in damaged or non-resalable condition will not qualify for a refund.
If you do not receive your refund within the specified period, please contact us at .
3. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective item for the same product, contact us within 5 days of receiving your order at info@metallsemiksro.com
4. Late or Missing Refunds
If you haven’t received a refund yet:
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First, check your bank account.
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Then, contact your credit card company, as it may take some time before your refund is officially posted.
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Next, contact your bank, as there may be a processing delay.
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If you’ve done all this and still have not received your refund, please reach out to us at refund@metallsemiksro.com
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5. Shipping Returns
To return your product, mail it to:
return@metallsemiksro.com
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Customers are responsible for return shipping costs, unless the return is due to a defect or error on our part.
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We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
6. Cancellations
You may cancel your order within 24 hours of purchase. Once the order has been shipped, it cannot be canceled but may be eligible for a return.
7. Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
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Email: info@metallsemiksro.com
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Phone: +2778 845 0482
We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated revision date.
Thank you for shopping with Metall Semik SRO!